Slate rocks ‘cos everything is tracked — we’ll help you keep it that way.
You can use an external call center platform without giving up on what makes Slate awesome — having all your student touch-points accounted for (and usable in the rest of your comms plans).
1. Show how your calls impact the metrics your VP REALLY cares about.
There’s a time and a place for granular, call-specific stats like pick-up rate. But understanding how call campaigns influence big picture metrics like yield is where the value really lies — and a Slate integration is step one.
Run reports on your high-level metrics in Slate, then work backwards to see which Gecko-powered call campaigns influenced those metrics.
ROBUST DATA VISIBILITY
2. Maintain rock solid confidence that Slate knows everything that’s going on.
Having your CRM as the single source of truth means you can make the decisions that’ll improve how you operate. But only if all of your data is accounted for in there! With missing data, you’ll never know what you’ll never know, so you gotta trust that all calls have been synced to the student record.
3. Reduce busywork (and calling hours) by automatically syncing call outcomes, notes and follow-ups to Slate.
You’re paying for your callers’ ability to showcase your institution over the phone. So free them up to do just that, rather than wasting time copy-pasting notes from one system to another.
Think of a simple formula: calling hours in → valuable outcomes out. While getting your data into Slate *is* a valuable outcome, you’d much rather maximize the time your callers are spending actually having conversations. So we don’t ask you to choose between those two outcomes — with Gecko, you can have both.
4. Waste not one more second building reports, with done-for-you analysis ready from day one.
Your expertise is better invested understanding how call campaigns work for your institution specifically. So spend your time there, not wasting effort creating reports that we can provide straight out the box.