The rise of instant messaging has given students more ways to communicate with your institution. This presents a management overhead, requiring staff to log into multiple systems and deal with an increased volume of messages. Interactions become isolated and your CRM is oblivious to any dialog between your staff and students. With a single login Chat consolidates all channels into a shared inbox that any team member can access. Conversations can be automatically assigned to individuals or teams, and our mobile app allows them to manage interactions from anywhere without sharing personal cell numbers.

Unify all your communication channels in a single inbox

With a single login, Chat consolidates all channels into a shared inbox that can be accessed online or on our app. Whether a student contacts you via email, SMS, facebook, twitter or through your live chat widget on your website; each conversation will be handled in the same place and automatically assigned to the right team or person.

Make your website stand out with live chat

With Chat, you can easily set-up live chat widgets and embed them on individual department pages or across your website. Live chat systems help you to provide a personal approach to every student that views your site and helps you to identify gaps in the content of your site.

Conversations that matter

Each conversations can be tagged with labels defined by you, in-line with your institutions goals. All conversations are then synced directly into your CRM, helping you to establish and track different touchpoints with across the student journey.

Stay in touch, on the go

No matter how big your team is, it can be difficult to get everyone in the office at the one time. Our handy mobile apps for iOS and Android, can be accessed on the go, anywhere. Allowing your team to respond to students questions on the go.

Features

Live chat systems are everywhere, so it can be difficult to find the right system for you. Gecko Chat was designed alongside the education sector to help marketing and recruitment teams maximise resource. Here’s what makes Chat stand out for the crowd.


Channels

Consolidate your instant messaging channels and eliminate the need for lengthy set-up everyday.

Email

Route your shared inboxes through Chat and manage enquiries like a boss.

SMS

Use the most accessible medium on the planet to communicate with students in new ways.

Twitter

Keep track of all your Twitter inquiries in one unified inbox.

Facebook

Integrate your facebook messenger and track conversations.

WeChat

Reach over 1 billion users with our WeChat channel.


Live Chat

Add and personalise live chat systems across your website

Customisable widgets

Adapt the widget on your website to fit with your institutions branding.

Control availability

Adapt your opening hours to ensure no conversation is missed.

Pre-chat form

Get the formalities out of the way before your chat begins.


Automation workflows

Identify a students next step, based on response.

Advanced conditions

Be specific about when you want your workflows to trigger.

Auto assign

Set triggers to instantly assign conversations to the right person.

Note or label

Add extra information and labels to the conversations that matter.

Auto respond

Send automated responses when you're offline or to FAQ’s, quickly.


Conversations

Decide the best course of action for a conversation to take.

Tag conversations

Create customised labels and tag conversations based on live response.

Assign messages

Automatically assign the right conversation to the right individual.

Save replies

Keep and integrate the information you need.

Mail merge

Use template tags to insert content easily into emails and SMS.

Mass messages

Continue the conversation at the right time.


Integrations

Sync conversations directly into your CRM.

Easy setup

Configure integration with your CRM in under five minutes.

Map fields

Link fields from Chat to CRM and import all of your list options with a click.

Sync contacts

Automatically update and create contacts in your CRM through live chat.

Sync conversations

Automatically push a conversation log or transcript into your CRM.


Mobile App

Download the mobile app and answer on the go.

Respond on the go

Download the app and respond to inquiries on an device.

Label & assign

Use dynamic tagging to segment online conversations.

Control availability

Adapt you availability status in real-time and avoid disappointment.