With the distinct challenges and roles of Gilbert and the Short Courses Bot in mind, UoG realized a one-size-fits-all solution wouldn’t suffice. Enter Gecko’s ChatGPT integration, tailor-made for each bot’s unique needs.
For Gilbert, the ChatGPT solution was to go hybrid. While Gilbert continued to shine in his primary role, ChatGPT was called upon to address the gaps, picking up tricky questions that would have otherwise gone unanswered.
In contrast, the Short Courses Bot witnessed a more transformative shift. Given its managing team’s time constraints and stretched resources, ChatGPT was empowered to take complete control. From now on, all the Short Courses team has to do is keep their web pages updated!
Ready to deploy in under a minute, both approaches feed ChatGPT real-time info from Glasgow’s website for instant answers.
But the innovation doesn’t stop there. With Gecko’s recent ChatGPT revolution, UoG’s human agents monitoring live chat can leverage ChatGPT, producing “suggested answers”. Human agents can edit these suggestions before sending them timely, precise, and personalized responses.
Twelve days post-integration, both Gilbert and the Short Courses bot noted a substantial uptick in performance. Success rates climbed, and student feedback was overwhelmingly positive.