Cool, huh?
Tags can be used for a number of different purposes:
- Any program-specific answers can be tagged accordingly, allowing those stakeholders an easy way to find answers they’re responsible for maintaining.
- Common topics can also tagged. Using filters (see below), it’s easy to group answers or skills together.
- Tags can also be used for managing user tasks within the Chat application. For example, in the image above you’ll notice tags named To Be Reviewed and Time Sensitive. This is a quick way of flagging answers that need actions β such as information that will go out of date after a certain period.
Our on-campus implementation team have plenty of experience helping teams find a tagging structure that works for them, so if you’ve any questions for them, let us know!
Of course, tagging is only one side of the coin β they’re useless without the ability to filter answers… And (drum roll, please) that’s exactly what you’re now able to do. π