Sending text messages before and after phone call attempts helps to increase the number of students you reach. Instead of asking students to decide whether to answer an unknown number, you can make contact via text message first, so they’re more open to picking up.
This is now even easier in Gecko, as you can use a single phone number across all calls and texts (including both automated and one to one messages).
So you can:
- Call a student
- Send an automated text message if they don’t pick up
- Handle responses to that message in your Chat app
…all using a single number.
(Another cool use case is offering to call students who text you asking for help. Being able to jump on a call with a student within seconds of them reaching out is often the quickest way to answer their question!)
Choosing a default number type for call campaigns
At the campaign level, you can now also choose whether to prioritise a specific number type when making your calls! So if you want to always ensure you’re attempting a mobile number first, this can now be done on autopilot. 🙌
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