One of the more gratifying metrics is Time Saved. This is calculated as the time between the bot’s first and final message in any given conversation that the bot has taken part in.
The hour figure provides an aggregate of total conversation time that the bot has been involved in. We also provided a per conversation average for you.
If you’re looking for a quick ROI figure, Time Saved is super useful.
So, if you’re leveraging our chatbot to engage students, what do your stats say? How much time are you saving?
(And, as always, if you have any questions regarding our product updates, please reach out and a member of our Customer Success team will get right back to you.)