Real time conversation stats
You wanted to understand more about the volume of current conversations. You’ll now be able to see this through the new ‘counts’ on the conversations view. Understand how many conversations are allocated to ‘open’, ‘unassigned’, ‘my conversations’ and “assigned to bot” through checking out the filters at the top.
Closed conversation stats
We’ve created two new closed conversation graphs across the conversation and bot stats views within the app.
- See how many conversations are being closed each day through looking at the conversation stats tab
- Compare how many conversations are being closed by humans vs. bots, through checking out the graph on the bot stats tab
Form responses now show as a channel in stats
Form responses will now show within the conversations by channel view, as these were showing as system information before the change – not very helpful, now hopefully a lot more helpful! This is available on the conversation stats tab.
Channel graphs grouped by type
The range of channels and channel types could become overwhelming. To improve this, we have grouped the most popular channels and channel types within the graphs, and made comparisons more straightforward for you eg. humans vs. bots.