Speed improvements for stats (chat)
We're pretty upset that your chat statistics have been slow for some time now! We wanted to make sure statistics were accurate, easy to understand, and available with minimal wait. We tackled the first two, and then went after the performance last - you'll now see your stats load much quicker for you, so they are there when you need them to be.
We've cut the load times from over 20 seconds for people with quite a few conversations, down to around 2 seconds - we hope you notice the difference!
Update to the chat user interface (chat)
If you haven’t noticed already, we’ve given the chat experience a good ol’ lick of paint and updated the user interface! We made this change to solve a bunch of design issues that had been about for a while, and to ensure a consistent experience for you when using chat. When you spend quite a bit of time somewhere, it's important that it works just how you would expect it to. We hope you love the new aesthetic.
First step towards an accessible widget (chat)
Your method for communicating with students on the web has gotten a little bit more accessible. Screen readers will now read sentences and not individual words within the widget - the first win, and many more are planned.