For once, this isn’t an email about a new feature in the GeckoEngage platform…! ??
Nope, this is something that’s been available for a wee while — but not everyone knows about it.
So here’s the deal. All of our partner institutions send automated, triggered emails and/or text messages (mostly after an enquiry has been received, or an event has been attended, etc).
And at the same time, many clients use the collaborative inbox of our Chat tool to communicate with students on a one-to-one basis.
But did you know you can configure both tools to work together? ?
In essence, you can continue to leverage high-volume, triggered outbound communications — but now you can route any responses you receive to the team-accessible inbox in Chat.