Peter the anteater is available 24/7 x 365
UCI is using their chatbot, Peter the Anteater, to engage with students 24/7 and make their interactions speedy, accurate, and interesting. Students’ questions often arise outside of business hours and one of the best things about chatbots is that they are available around the clock for your students to seek out answers at times when staff members are unavailable.
In fact, 62% of UCI’s conversations happen out of hours and 23% of all conversations happen over the weekend!
Using student workers effectively
Peter the Anteater allows student workers to get more creative! We recently caught up with Ronald Whitenhill, Associate Director of High School Outreach who said 'you want to develop the students, skill set wise, and allow them to be creative in some spaces. It's not always the answer to have them pick up the phone and answer the question the same way over and over, when we can allow technology to do that.'
Bots have unique personalities
Peter the Anteater is available to chat with students and can advise them on local food spots, the cost of UCI's famous boba, and many other campus traditions. Take a look at what Bryan Jue, Sr. Associate Director, Office of Undergraduate Admissions, and Ronald Whitenhill had to say about creating Peter the Anteater's unique personality.